Refund and Return Policy
Effective Date: October 11, 2024
Thank you for choosing Inbox Navigator. Please read this Refund Policy carefully before making a purchase. By making a purchase, you agree to abide by the terms outlined herein.
1. No Refunds Once Work Has Begun
Due to the nature of our digital services, once we have begun work on your order (including but not limited to setting up inboxes, configuring domains, or initiating warm-up processes), no refunds will be issued. All purchases are considered final at this stage.
2. Refunds Before Work Commencement
If you choose to cancel your order before we have started any work, you may be eligible for a full refund. To request a cancellation and refund:
- Contact our customer support team immediately at kunal@inboxnavigator.com
- Provide your order details and reason for cancellation
- We will process your request and issue a refund if no work has commenced
Please note that the determination of whether work has commenced is at the sole discretion of Inbox Navigator.
3. Free Swapping and Replacements Before Work Commencement
Prior to the commencement of work, we offer:
- Free swapping of services: You may change your order details, such as the type of domains or inbox configurations, at no additional cost.
- Free replacements: If you wish to replace one service with another of equal value, we will accommodate such requests free of charge.
To request a swap or replacement, contact our customer support team at kunal@inboxnavigator.com before work has begun on your order.
4. Refunds in Exceptional Circumstances
Refunds may be considered in exceptional circumstances, such as:
- In the event of duplicate charges
- If there is a technical issue that prevents the customer from accessing the purchased service, and the issue cannot be resolved by our technical support team within a reasonable timeframe
- Any other circumstances deemed exceptional by Inbox Navigator
5. Submitting a Refund Request
Customers who believe they qualify for a refund must submit a request in writing to our customer support team at kunal@inboxnavigator.com. The request must include:
- Order details (order number, date of purchase)
- Explanation of the circumstances warranting a refund
- Any supporting documentation or evidence relevant to the refund request
6. Refund Processing
Once a refund request is received, it will be reviewed by our team within a reasonable timeframe. We reserve the right to approve or deny refund requests at our discretion based on the merits of the circumstances presented.
7. Refund Method
Approved refunds will be processed using the original method of payment. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution's policies.
8. Modifications to the Policy
Inbox Navigator reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions or concerns regarding our Refund Policy,
please contact us at:
Inbox Navigator
Email: kunal@inboxnavigator.com
By making a purchase from us, you acknowledge that you have read, understood, and agreed to abide by the terms of this Refund Policy.