FAQ

Frequently Asked Questions

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Can I get white-label services or hire you to set up domains/inboxes on our G Suite accounts?

Yes, we offer white-label services and can assist with setup on your existing G Suite accounts. Contact our sales team for details. This service allows you to brand our solutions as your own.

Do you have ongoing support?

Yes, we provide ongoing monthly support to all of our clients, including a dedicated account manager and a private Slack channel for timely assistance and support whenever needed.

How is this safer than IP-based inbox providers?

IP-based inbox providers share IPs among multiple users, increasing the risk of blacklisting. Our service provides dedicated Google Workspace accounts with unique IPs, significantly reducing the risk of blacklisting and ensuring better deliverability.

Is this the same as IIP based inbox provider?

No, our service is different. We provide genuine Google Workspace accounts with dedicated IPs, ensuring higher deliverability and security compared to and other IP-based inbox providers.

Can I use my current Google Workspace?

Sadly, that’s not possible. We can help you migrate users and domains from your old Workspace account to your new one at a nominal fee. This ensures a smooth transition without disrupting your workflow.

How long do I need to warm the inboxes up for?

We recommend a 3 week warm up period before you start sending cold emails.

Do I have full control over the inboxes?

Absolutely! You get complete access to the inboxes and can easily log into them if you’d like to.

What are the next steps?

Simple process:

1) Choose your package,

2) Complete quick onboarding form,

3) We'll set everything up within 48 hours,

4) Get access through Slack and start sending! We handle all technical setup and provide full support throughout.

Is there any flexibility on pricing?

Yes, we offer flexible pricing based on the specific needs and scale of your campaigns. Let’s discuss your requirements, and we can find a solution that works within your budget.

Do you offer refunds?

We have a strict no-refund policy after the inboxes delivery process has started. In the case you want a refund immediately after placing an order for whatever reason, we'd be happy to process that.

Can I setup profile pictures, master password, email forwarding?

Yes to all! You can customize everything: profile pictures, passwords, forwarding rules, signatures - whatever you need. We'll help with the technical setup to ensure everything works properly.

What warm up settings do you use and recommend?

We recommend a 3 week warmup period, 50 warmup emails/day, 80% reply rate and no gradual increase as the best warmup protocol.

How long will it take to get everything set up?

Everything would get delivered in less than 72 hours.

How is this better than IP-based providers?

Shared IPs from these providers are prone to blacklisting because they attract spammers and abusers. This means you’re sharing servers with high-risk users, increasing the risk to your outbound emails.

Our inboxes offer safer, dedicated infrastructure. As a paying Google customer, you're less likely to be impacted if Google cracks down on cold emails—IP-based providers would be affected first, and paying customers like you would be last.

How many inboxes do you recommend per domain?

For optimal deliverability, we recommend 2-3 inboxes per domain, no more. This helps maintain high deliverability rates.

Do you have ongoing support?

Yes, we provide ongoing monthly support to all of our clients. For clients with over 100 inboxes, we have a dedicated account manager and a private Slack channel for timely assistance and support whenever needed.

Is this the same as SMTP based IP-based inbox providers?

No, our service is different. We provide genuine Google Workspace accounts with dedicated IPs, ensuring higher deliverability and security compared to shared IP-based inbox providers.

What is the deliverability like with Inbox Navigator inboxes?

Our clients typically see 70%+ inbox placement rates for cold outreach using best practices.

Since we use real Google Workspace and Outlook accounts (not shared SMTP servers), maintain proper technical setup, and actively monitor performance, deliverability tends to be significantly better than industry averages.

How much volume can I send with Inbox Navigator?

We recommend 15-25 emails/day/inbox for optimal deliverability.

What Sending tools do you integrate with?

We integrate with all major cold email platforms: Smartlead, Instantly, Lemlist, Pipl, Reply.io, and similar tools. Our technical team handles the complete integration setup, including OAuth configuration.

What happens when and if an account burns down?

We have a free replacement policy - if an inbox gets burned, we'll replace it at no cost (just cover domain costs if new domains are needed). Our team handles all technical aspects of the transition to minimize campaign disruption.

If accounts get disconnected do you handle that?

Yes, we handle all technical issues including disconnections at any point in time.

Do you import them into my sending platform for me and how do you do it?

Yes, we upload the accounts into your Smartlead/ Instantly or any sending platform using Oauth and we even turn on warmup for you - so its all taken care of.

What's included in the service?

A: Everything you need:

✓ Complete DFY inbox setup

✓ Technical configuration

✓ Domain management

✓ Custom tracking domains

✓ Platform integration ✓ 24/7 monitoring

✓ Free replacements

✓ No hidden fees

Can you guarantee deliverability?

After the initial month or two, your sending practices, nature of campaigns, level of personalization, and new regulation policies would influence your deliverability.

Our objective is to give you everything we can possibly provide from our end and help you practice best practices so that you have the best placement rates. But of course, we can’t enforce these for you. Your cold email strategy would dictate the state of your longer-term deliverability, but we’re always here to help you keep it healthy.

How is this safer than IP-based inbox providers?

Can you purchase new domains for me?

Yes we can buy domains for you at $15/domain, as standard we only buy .com domains as they perform the best.

What does your domain setup service include?

We handle all aspects: configuring domains, SPF, DMARC, DKIM records, custom domain tracking, and domain forwarding. This comprehensive service ensures your domains are set up correctly and efficiently.

How many inboxes do you recommend per domain?

For optimal deliverability, we recommend 2 inboxes per domain, no more. This helps maintain high deliverability rates.

Can I use my current domains?

Yes, but be aware that previously used domains may have reputation issues or low deliverability. We can assess and provide guidance on the best approach.

Can you purchase new domains for me?

Yes, at market price plus taxes. We also offer free assistance with domain order placement. This service ensures you get the best domains for your needs.

Which platforms do you support for domain setup?

We support GoDaddy, Cloudflare, Porkbun, and Google/Squarespace. Our wide range of supported platforms ensures compatibility with your preferred domain provider.

Are there platforms you don't support?

Yes, we don't support Namecheap and a few other DNS providers. We focus on platforms that provide the best performance and reliability.

Can I use my primary domain for outreach?

We recommend using secondary domains to protect your primary domain's reputation. This strategy helps mitigate risks associated with blacklisting or deliverability issues that could impact your primary domain.

Can I use my current domains?

Yes, but be aware that previously used domains may have reputation issues or low deliverability which can carry over to your brand new infrastructure.

How do I pay for domains?

You can buy domain credits, 1 credit = 1 .com domain. Domain credits don’t expire and you can redeem them anytime.

Do I own the domains I purchase from Inbox Nav?

Yes, you have full ownership of any domains purchased through us.

Which platforms do you support for domain setup?

We support all domain providers, we don’t discriminate.

Can I bring domains I currently own to Inbox Navigator?

Yes, you can use your existing domains without any extra fees. Just make sure they aren’t connected with any existing Google Workspace or Microsoft 365 account.

What does your domain setup service include?

Can you guarantee deliverability?

After the inital month or two, your sending practices, nature of campaigns, level of personalisation and new regulation policies would influence your deliverability.

Our objective is to give you everything we can possibly provide from our end and help you practise best practises so that you have the best placement rates.

But of course, we can’t enforce these for you.

Your cold email strategy would dictate the state of your longer term deliverability, but we’re always here to help you keep it healthy

How are you going to add the inboxes to my Instantly or Smartlead Account?

We will set up OAuth in your new G Suite account and import all accounts into your preferred software using the OAuth process.

We'll need temporary access to your email sending software to add the accounts, as uploading all the accounts via CSV isn't currently possible.

Can I bring domains I currently own to Inbox Navigator?

Yes, you can use your existing domains if they are hosted on GoDaddy, Cloudflare, or Porkbun. Just make sure they aren’t connected with any existing Google Workspace or Microsoft 365 account.

How long will it take to get everything set up?

Everything would get delivered in 1-3 days depending on the order quantity.

We are currently working on making this as fast as possible.

Will I share my account with anyone?

No. Your account will be solely yours, fully accessible only by you. This ensures your data and operations remain private and secure.

How is this better than IP-based providers?

Shared IPs from these providers are prone to blacklisting because they attract spammers and abusers.

This means you're sharing servers with high-risk users, increasing the risk to your outbound emails.

Our inboxes offer safer, dedicated infrastructure.As a paying Google customer, you're less likely to be impacted if Google cracks down on cold emails—IP-based providers would be affected first, and paying customers like you would be last.

Can I use my primary domain for outreach?

Do you also offer Outlook inboxes?

Yes definitely, we offer both DFY Gsuite and Outlook inboxes as a service

Is there any flexibility on pricing?

Yes, we offer flexible pricing based on the specific needs and scale of your campaigns. Let’s discuss your requirements, and we can find a solution that works within your budget.

What makes your inboxes deliver better than competitors?

Our inboxes are carefully warmed up, use proper domain setup with SPF, DKIM, and DMARC configurations, and have consistent monitoring for IP and domain reputation. Plus, we focus on keeping low spam rates and maintaining strong domain authority to maximize deliverability.

Do you offer Refunds?

We have a strict no-refund policy after the inboxes delivery process has started. In the case you want a refund immediately after placing an order for whatever reason, we'd be happy to process that.
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Does your team manage the cold email system for clients?

We can handle the entire cold email system for our clients, from setup to execution.

This includes everything from domain management, inbox setup, email copywriting, and campaign management to ongoing monitoring and optimization.

Can you manage domains and inboxes for our clients?

Inbox Navigator is specially built for outbound agencies who have multiple clients.
We offer special services at no extra cost to make sure we're able to provide a flexible and convenient service to agency owners.

You're able to integrate our services directly into your workflow, or we can manage the inboxes directly with your clients.

Either way, we take care of all changes and revisions for you, as we want to be your inbox partner for the long run.

Are these accounts have US IPs based?

Yes, all accounts use US IP as standard

Are these reseller inboxes?

No, these are not reseller inboxes. They’re built specifically for you, giving you dedicated access and control with no shared infrastructure.

Do I get a dedicated IP?

Yes, you’ll get a dedicated IP for every set of 10 domains. This helps maintain high deliverability and keeps your sending reputation secure.

What is a tenant in Microsoft?

A tenant is essentially the environment or workspace where your inboxes live. It’s tied to an IP address, and its reputation works alongside your domain reputation to impact overall deliverability.

Do you import them into my sending platform?

Yes, we take care of that for you, ensuring a smooth integration with your sending platform.

How much of my stack should be Outlook-based?

It depends on who you’re targeting. If you’re focusing on larger companies, 30-40% Outlook inboxes is ideal. For SMBs or SaaS companies, 20% is usually enough.

For Outlook, what all do we get?

You get the full package: technical setup, inbox and user creation, account import, and ongoing management. Basically, we make sure your Outlook inboxes are ready to roll and stay that way.

What does complimentary DFY setup mean?

Complimentary DFY setup means that we handle the entire setup process for you, including domains, DNS records, and inboxes, ensuring everything is configured correctly and ready for use. This service is provided at no additional cost when you purchase our LTD or Starter plans.

What's covered in DFY?

The DFY service covers domain and inbox setup, integration with email sending platforms, and configuration of essential email authentication records (SPF, DMARC, and DKIM). We also provide custom domain tracking and domain forwarding services. This ensures a comprehensive setup for optimal performance.

Which platforms do you support?

We support domain setup on GoDaddy, Cloudflare, Porkbun, Google/Squarespace, and integration with email sending platforms like Smartlead and Instantly. This ensures compatibility and smooth operation across various platforms.

How many LTD licenses can I buy and stack?

You can buy as many as you want. There's no limit, but we have a limited supply that can run out at any time.

Can I create unlimited users with the LTD?

No. Each license allows you to create up to 300 users and import up to 200 domains into the admin account.

What is the Buy back program?

We offer a 30-day buyback program on all LTD licenses. If you're unsatisfied, we'll buy the account back for the amount you paid, provided it hasn't been used for significant sending and is in good condition.

What does free DFY service mean?

Each LTD license includes complete DFY (Done For You) inbox setup for 300 users. You can redeem this in parts over 12 months, allowing flexibility in user creation. We'll handle domain and inbox setup and integrate them with your preferred email sending platform.

What type of access am I getting for the LTD?

Complete access. You can change passwords, administer users, and manage settings as needed. This gives you full control over your email operations.

How much is the LTD?

Please schedule a call or click the inquire button for detailed pricing information. We offer competitive rates tailored to your needs.

Isn't it risky to have so many accounts in one workspace?

It's risky only if you don't follow best practices like warming up, inbox rotation, and targeted outreach. With proper use and adherence to best practices, you'll be fine for a lifetime. We provide guidelines to ensure your accounts remain in good standing.

What happens if I get a domain blacklisted?

If your domain gets blacklisted, you can delete the blacklisted domain and its users, then purchase a new domain with a fresh reputation and continue operations. This flexibility helps maintain your email deliverability.

Will my Workspace get banned if a domain/user gets flagged?

No. A blacklisted domain doesn't shut down the admin panel. Following best practices with good copy and targeted leads will prevent issues. We ensure your workspace remains secure and functional.

Do you have ongoing support?

Yes. All LTD customers receive a dedicated account manager and access to a Slack channel. This ensures you get timely assistance and support whenever needed.

Can you set up all the infrastructure for me?

Yes, we can handle all infrastructure setup. Contact our sales team to discuss your specific needs. We ensure everything is configured correctly and efficiently.

Is this the same as Google Workspace?

Yes, it's the exact same Google product. The only difference is the cost of licensing. You get all the standard Google Workspace features at a more affordable rate.